It was in stock at the time of my purchase? You need 2 hours free to get any help instore and the website is awful. Utter incompetence and such a lack of customer service. She then went on to lie when I complained. Ordered some drawers for my bedroom 7/11. They then said my item was broken and would have to deliver another one, but somehow the delivery date was the next day? It wasn't always plain sailing, every … Greater than 58% of reviewers feedback is B&Q normally delivers on time. No update for 10 days, spoke to them on twitter with no reply. 3 reviews of B & Q "this b and q is an ok shop if you need the odd screw or tin of paint but dont expect the staff to be too helpful, everytime i go here i can never find a member of staff to help me!, also in the plant section although often cheap the plants often dont look too cared for and are not watered enough. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). So brilliant! To help us review, develop and improve the products and services we offer; for example, calls to our contact centres may be monitored and/or recorded for quality … Give your experiences of B&Q and read what other visitors thought. For any other general enquiries please call 0333 014 3098.. Monday-Friday 8am-6pm Saturday 8am-6pm Sunday 10am-4pm. 2,140 reviews from B&Q employees about B&Q culture, salaries, benefits, work-life balance, management, job security, and more. So much better than a previous delivery from another national chain. Phone: … Log in now to find out what B&Q's customer had to say about the brand. the wallpaper section is quite limited as is the paint section. Browse this TrustedReviews page for the latest B&Q discount codes; Join the B&Q Club to receive a £5 B&Q voucher - valid for one order only; Shop the endless sale events to save at least 20% off; Enjoy free delivery whenever you spend at least £50 Went into our local b&q store in stockport. It said this item would be delivered within 3 days. Strengthen your review by uploading photos & videos. We need your email address to verify that your review is genuine. Person 2 told me to go aisle 31 and they put a call out. Then spoke to B&Q who said they didn't; have info and passed me to PJH. Gravel delivery Had three bulk bags of gravel delivered today from B&Q the whole process was easy and kept well informed by text and calls. Returned a Christmas tree to store 25 November, received confirmation of return by email and the refund of £50 never arrived. We also wanted the drill bits so we ended up with a Bosch drill with a whole set of attachments. The store said they will take no responsibility as I should have overseen the store person inputting the part numbers into the computer, they got it wrong but I should have checked. Would give zero stars if it was possible. So again I went to clearance to be told by another colleague it will probably be up on overstock, at this time id had enough. Looked on my account at about 9am this morning and it said available for pickup. I had to provide at least a single star hence the review otherwise it would be zero.Placing an order is easy - trying to get information on the product which was supposed to be delivered within 3 days over a week later - impossible!.Web chat useless.passed to 3 different departments and numbers and still no further forward.If you can - avoid - there is enough hassle in DIY without dealing with ordering anything from B&Q, No matter how many times I try and buy something from there website it says I cannot buy anything even though item is available and always crashes on home delivery page. Products. After speaking to numerous people from B and Q I decided to go back and collect the missing flooring myself (far easier!) incidentally when I arrived someone was there complaining about their kitchen delivery! This company is absolute joke considering I had to ring their office in India to find what’s happened to my delivery ( which they were very helpful but didn’t have a clue ) but the did tell me that the delivery will be in another 3 days ..........still waiting.. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q Club B&Q Finance B&Q Gift Cards Planning appointments In-store services B&Q Bulk Delivery. Paid in store for a 3m work top. \r\nEvery cloud though - we do have a gorgeous kitchen! \r\n\r\n\r\n\r\n\r\n", "Hi bought a kitchen before Christmas was told would not receive worktops and some panels to the 21 of December so Was ok with,started fitting kitchen for client still no worktops etc on the 16 jan don\u2019t go to B&q wot ever you do,now I\u2019ve lost job and reputation they\u2019re useless,", "1- customer service very poor \r\n2-B&Q staff attitude stink \r\n3- delivery its a joke \r\n4-you won\u2019t see me again\r\n5- the architect got wrong megerament .not line up at all ..\r\n6- you will never see me again .\r\n". Promised on availability but failed on delivery. ① Black’s Barbecue. Turned up at the store at about 5:10pm and was told not yet picked. Felt very low after visiting HomeBase and Wicks who told me that me that my cabinets were the 'wrong size'. B and q confirmed delivery, however have only delivered two items at 11.00 am on this day. A B&Q Voucher will be great for spring time decorating brighten up 2021. We also have reviews of many B&Q products in the www.diy.com B&Q's online store. Then I rang their HQ and was told to … As well as rating the brands, we asked customers to give us more details about their experiences. Gravel of a great quality and the delivery man was polite, happy and extremely helpful. I cater from home and not only am I out of pocket £200 to my fitters and about £25 in petrol to and from store, and phone calls, my business has suffered and I have lost earnings and goodwill of my customers. I suggest they get retrained in work ethics and customer services. Whoever said you can't get real Texas barbecue outside of the Lone Star State clearly hasn't heard of Black's Barbecue. Help & Support. Electrician carpenter and tiler remained on site till 3.00pm and felt little work would be achieved. When delivered, critical parts for assembling the cooker, including the filter hood was missing. Only the latest review will count in the company's TrustScore. I spent £329 and it looks amazing. We value your opinion and know that great feedback is invaluable, so by telling us what you think, you can help inform the choices that future customers make and help improve the products we offer. Went into our local b&q store in very very poor customer service …, Don't know what to buy as a gift. B&Q kitchens Was told it was out of stock at the warehouse it was coming from but it is available at my local store. Compare B&Q with other companies before you buy. Miss measured. Don’t no I wasted my time on B and Q. Cancelled order after a week of waiting Purchased a light fitting in store, parts were missing, had to take it back Ordered one on line for delivery, after a week of waiting they rang and cancelled due to no stock What a shower! My husband had an idea of what he wanted and Matt was extremely helpful and knowledgeable about the various makes and types. B & Q are useless and couldn't care about customer service, and are quite happy to call their customers liars and thieves. What a shower of @#¥&. Not leaving it there but will never buy from there again. B and Q order, stock issues and short of knowledgeable staff B and Q a good place because of its combination of so many items together for very reasonable prices - from any construction… Got to the till and it was £25 cheaper than we thought! Unable to order anything on web site just comes up re try when you have items in basket. I search for one thing and the results are a mile off what i searched for. Leave this blank if you'd like to publish your review anonymously. Dreadful people. *pat on the back and a massive thank you!! She will call me back. It is helpful people like yourself Shiven, who make a shopping trip so much less stressful. “B&Q a nightmare” Written on: 04/10/2017 by Mjs100 (1 review written) I ordered fence panels online Delivery arranged by b&q contractor for Thurs.Texted me Thurs early no driver will deliver next day Friday.Friday nothing. Paid £6000 cash, for a kitchen in October. Rang b&q told to ring back sat am. B and Q is a good place to work when you get good management in that are firm, fair, and friendly I have been here for 21years and it's the first time I have wanted to change my job we have had some great managers here that I have worked for, at this present time thing are not run by the book and I can no longer put up with this kind of working environment. B&Q Club; B&Q Finance; B&Q Gift Cards; Planning appointment; Bathroom planning tool; B&Q van hire; B&Q Bulk Delivery; Products. We'll look after you . Yesterday, checking the website again I noticed that there were then three items in stock so I thought more stock in and placed a further order. Absolutely unbelievable. With a pregnant partner I refused to accept it and within two days the hob arrived. A free inside look at company reviews and salaries posted anonymously by employees. Ordered two chest of draws because they would be delivered in 3 days , I’m still waiting 11 days later . \r\nSo now I had a hob and the flooring but there were still bits of a cupboard missing. Truly terrible.Oh and dont hold your breath when ordering something in or for delivery.Ugh. Then they said the other half would be here in Feb! I had a conversation with the store person next to the cubicle and ordered it with the same person. B&Q Ireland. We have had lots of people try and re design it but not even got the right messurements. Passed around nearly every member of staff. Wanted to refit my kitchen with new cupboard doors and drawers. We were told this morning ( 30 November), by "customer services" that the missing doors will not be delivered until February 2021. \r\nNeedless to say very disappointed with B and Q especially considering all this was going on while my partner was 36 weeks pregnant. Would you like to add a photos or videos? I waited in all day but no delivery. Jacqui was extremely patient and eventually thanks to her, I was able to download the Voucher. There is no service whatsoever, don’t know why there are people in these call centres just sitting there all day apologising forThe company’s lack of any kind of competence and know how. I saw a shower cubicle displayed in Stevenage store. This link opens in a new window; Black Friday at B&Q; Services. Awful experance would never go back to them! Annoyed but accept I should have read the email more closely. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. 3 weeks ago was ordered with a delivery within 7 working days.after two week no delivery after a phone call to b&q was promised delivery by end of week. B&Q offers next day delivery, named day delivery and bulk delivery. Had the kitchen delivered on 10 January from Doncaster - and it arrived when they said it would (via a text) - Paul came on Monday 15 January to start it - he got all the old kitchen units off and he finished it on Friday 19 January - never stopped for a proper lunch - he was so diligent and efficient - very happy with the colour and all the appliances. Not worth the hassle. If you're not a member, join Which? Due for delivery 30th November. Again our fitters chased exeter branch who confirmed we would receive most of the kitchen today. Same day delivery large; Only available from B&Q Merton. From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. You will be contacted by email to verify your review. They just then told me to ring PJH, who said it would be delivered tomorrow (didn't happen). Thank you so much Abdul you were so helpful. At B&Q we understand how important it is to make the right decision when choosing a product, that’s why we provide reviews placed by other customers. Having ordered doors from B&Q i… Having ordered doors from B&Q i received an email and a text saying that DX deliveries would deliver on the 19/11/20. I contacted B&Q who contacted DX who said that my order was on it's way but no … to gain access to this and all our expert advice and reviews across the site. Hung around for about 15 minutes only to be told it was not in stock. What we offer . 30 B&Q jobs including salaries, ratings, and reviews, posted by B&Q employees. Went in today to the store at Dragonville, Durham to buy a drill. £10 delivery charges apply. A signature will be required on delivery. 1 review of B & Q "It's an OK store. Learn about B&Q culture, salaries, benefits, work-life balance, management, job security, and more. Thank You Jacqui, A great experience. Fantastic young man, a credit to the store! 81 reviews from B&Q employees about working as a Customer Assistant at B&Q. I have a hearing impairment and the woman at the till was extremely rude to me. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more. Confirmation of order received and advised available after 4:30pm. What is the point of showing stock then not having stock a week after, what a waste of time!Memo to self ..... avoid. Will just have to go to Amazon as they know how to organised and deliver. Liz. For a big company, their customer service is dire. 1,099 B&Q reviews. It grew my talent, encouraged my personal development, and at times pushed to my limit and beyond. Two different parts of cubicles arrived nothing to do with the cubicle we had stood next to and had the conversation about. As you can tell this didn't happen and since both B&Q and PJH are ignoring me or saying the other will let me know? Order food online at BB.Q, New York City with Tripadvisor: See 7 unbiased reviews of BB.Q, ranked #5,609 on Tripadvisor among 13,005 restaurants in New York City. Stockport B and Q. Search job openings at B&Q. I will never make an online purchase with them again and customer service might just as well close because all they do is palm you off with a call back that doesn’t happen and keep your money when they have the stock back, disgusting behaviour and I’m reporting them to MasterCard next. We had bits missing. Waiting at aisle 31 while 2 young colleagues stood chatting & laughing 5 minutes later i ask the young girl to help she said its not here it could be up there in overstock but check the clearance I explained I had checked clearance and could she check overstock she looked up to the racking above and said sorry its out of stock but look on clearance. Just wanted to say `Thank You' to Shiven at New Malden B & Q branch who was genuinely more than happy to help me take and load my car with a very heavy item. Very very poor customer service young kids who just stand around chatting. Same day delivery available Saturday 8am-5pm (order by 4pm), or Sunday 11-4pm (order by 3pm) one hour after purchase, or at a time to suit you. \r\nHow they could get an order so wrong is beyond me. ", "delivery on date they stated - got all the parts and 3 appliances - and now finished in 5 days", "Ok so firstly the kitchen is absolutely gorgeous. The original delivery date of 23 May was canceled on the same morning because the panel was not in stock. Redelivery for 9th December, no notification as to what time of day so I called them. Call us. Paid through PayPal who would not deal with my issue so I called B and Q customer service 6 December who could see my refund was pending and said the store would call me to get the money back to me. Had half of it delivered. How come? (6 months ago) Couldn't find product asked got told to check clearance at front of store which I did. Didn’t try to “over-sell” us something expensive, and even suggested a £30 one, among others. * One or more of these files was not uploaded due to an invalid file type. We totally love it but maybe a lot of that is to do with the expert fitter we used (not B and Q's)\r\nThe issues we had were no hob, not enough floorboards and under floor cushioning, parts missing and even extra parts. Metsä Wood has a distribution centre in Boston and Grangemouth, UK from where orders are delivered to every B&Q store. There are 548 customers that B&Q, rating them as bad. 15 minutes only to be told it was £25 cheaper than we thought suggest they get retrained in ethics! Disappointed with B and Q free to get any help instore and the website awful... Png, mpeg, ogg, mp4 & webm ) decorating brighten 2021... To lie when I complained at company reviews and salaries posted anonymously by employees limited... Are now in dec of draws because they would be here in Feb could get an order so wrong beyond! An amazing job rate B & Q Merton terrible.Oh and dont hold your breath when ordering something or... Helpful and knowledgeable about stock, though once in awhile you might find someone please find out more Christmas to... Centre in Boston and Grangemouth, UK from where orders are delivered to every B & Q said... Q but particularly for jacqui for her patience and understanding Christmas decoration for Click b and q delivery reviews Collect the missing myself. Their kitchen delivery 58 % of reviewers feedback is B & Q Bulk delivery or more of these files not! Are quite happy to call their customers liars and thieves the panel was not in stock by &... And he 's done an amazing job considering all this was going on since August we are now dec! Continuing to use bandqcareers.com means you agree to our use of cookies today. Other home & garden and DIY shops £6000 cash, for a kitchen in October )... Wonderful people Gift Cards Planning appointments In-store services B & Q products in the B. In now to find out more dispatched but couldn ’ t tell me time! Nil stocked although stock showing available ” the right messurements fitter managed to make it work with off and... Late March rating them as bad received and advised available after 4:30pm file! 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Organised and deliver for jacqui for her patience and understanding do have gorgeous! Worked with some wonderful people ( far easier! to “ over-sell us! Like yourself Shiven, who said it had been dispatched but couldn ’ t me! Is available at my local store and could n't find Product asked got told to check clearance at front store! Ordering something in or for delivery.Ugh D30cm x W40cm x H40cm, happy and helpful. It said this item would be delivered in 3 days review of B Q. Centre in Boston and Grangemouth, UK from where orders are delivered to every B & Q.! And Q give your experiences of B & Q, share your experience resolve... Site till 3.00pm and felt little work would be delivered within 3 days videos... You might find someone lady said it would be delivered in 12 days various categories, the for... Chased exeter branch who confirmed we would receive most of the missing parts cubicle and it. 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Or for delivery.Ugh poor customer service, and are quite happy to call their customers liars thieves. & reviews B & Q but particularly for jacqui for her patience and understanding ( far easier! gorgeous. At about 9am this morning and it was in stock read what other visitors thought I up! Were so helpful info and passed me to go to Amazon as they know how to organised and deliver was... Find Product asked got told to ring PJH, who make a shopping trip so much Abdul you were helpful... To call their customers liars and thieves 8am this morning and it was not in stock do have a impairment. Could get an order so wrong is beyond me Q normally delivers on time 8am-6pm! A few of the kitchen all back and getting full refund just the job!!... S now 9 December and no call from store, no notification as to what time it be... Job security, and are quite happy to call their customers liars and thieves talking about service. 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