ClearanceJobs is a DHI service. But if you are just starting out, this is the job you want. Jobs. He's been a VMware vExpert every year since 2011. I firmly believe you could be a Senior Systems Engineer up until you are ready to retire and be completely happy. 12 months felt like forever to me. A self-motivated help desk technician can use the time between calls to network with senior technicians, learn new software and equipment and take advantage of training programs, according to Liza Daly, CTO at Safari. Please correct the errors and submit again. 2Completion time is dependent on the number of transfer credits accepted and courses completed each term. … How do you take that first step? Rasmussen College is a regionally accredited college authorized to operate as a postsecondary educational institution by the Illinois Board of Higher Education. What I experience in my work now is not what I experienced when I first started 20 years ago, and it’s not just about the technology I was using, either. That’s why we connected with some IT experts to find out just how valuable this experience is. If you’re serious about launching an IT career, one of the first stops you might consider is to work as a help desk technician. After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. Your job as a help desk technician could pave the way for a career in software development, computer systems administration, IT management and more, according to the BLS. In my case it took a few years. IT Career Paths Information Technology (IT) continues to change the way we live, play, and do business, so it should come as no surprise that computing and IT is the fastest growing career field, and will continue to be for years to come. You will learn if you pay attention to what goes on around you and ask plenty of questions. For customer-facing businesses, the help desk is an important part of running an efficient business. Working in IT means you’d have a path for advancement and likely much more financial stability than the dead-end job you may be working now. I have seen lots of guys go into every sort of roll in IT, also one become a Forex Trader and another an Actuary. Insights from Teeple, Belbin, Vogt and Daly remain from the original article. This data does not represent starting salaries. For example, if your goal is to become a principal, you'd typically start as a teacher and work on your administrative credentials while teaching. Sign In Sign Up For Employers Search. Your goal has to align with theirs, maybe not perfectly but in the vicinity. Anjali Stenquist | With opportunities available for those at every level of training, qualification, and expertise, technical support and help desk is an easy to get your foot in the door of an IT/computer related career. If you love design and architecture, then be happy doing it and don’t sweat trying to advance. Archive View Return to standard view. “I was a help desk analyst for a large law firm, and this initial certification got me started in my career. There is no obligation to enroll. Another potential career path is to pursue a position as a help desk manager. A systems administrator is not going to be answering the phone as much as a help desk tech will be. There are a lot of directions in which you can take a tech career. Help desk and desktop support professionals. Some employers want someone to do technical support. You are a traffic cop, keeping things moving and fixing small things where you can. Like a first responder in an emergency (hey, email is an emergency!) You’ll learn how to view problems from the users’ perspectives and work effectively with a team. Whirlpool. Rasmussen College is a regionally accredited private college. Planning a career path Many people who wish to pursue a career in IT and engineering look for an entry level role, which often involves desk work. These are two skills that will prove invaluable in any higher-level IT position. Yes, I understand that. VMware Design Expert VCDX, Cisco Certified Internetworking Expert CCIE, Microsoft Certified Solutions Developer MCSD. As a sys admin, you will be expected to know how to install, configure and manage operating systems from the server level down to a desktop level. Network and systems administration is a natural next step from the IT help desk. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat. Decide on a Career Path A common mistake that desktop support professions make is staying at the same position for too long before deciding in what direction they would like to explore. Discover the steps and the career path to progress in your career as an It Help Desk This is exactly what I did 20 years ago, and it helped me get to the next step. Instructions: This is a career screening test, that will offer you some general suggestions after it is scored about what career path might make the … This is not an easy process but you can get there with years of experience and lots of knowledge. She urges aspiring IT pros to go above and beyond by utilizing all available on-the-job resources. CompTIA A+, CompTIA Network+, CompTIA IT Fundamentals, Microsoft Certified Professional, CompTIA. A wise old man once told me, a journey of 10,000 miles begins with one step…Okay, no one actually told me that – but it’s a good adage to think of as you approach a career in IT. Two to three years is a typical stay for a help desk worker. A warning. Even still, you likely have some lingering questions. Please visit www.rasmussen.edu/degrees for a list of programs offered. Cyber security is seeing a huge growth spurt and has thousands of job openings for qualified individuals. This is your chance to ditch your dead-end job and achieve financial success in your dream career. Forums. Rasmussen College may not prepare students for all positions featured within this content. Career Advice; Recommended Jobs. Annual Hourly. Greg Stuart is the owner and editor of vDestination.com. It was like being in Help Desk support was a black mark against you. To get here, you have to have had lots of hands on experience, both with successful deployments and failed deployments. EDITOR’S NOTE: This article was originally published in March 2015. Nov 14 2019 . Fill out the form to receive information about: There are some errors in the form. Employers know that if you can’t fix customer support problems, they can’t count on you to fix larger technology issues in the company, Teeple explains. Talk with an admissions advisor today. He currently resides in Southeast Idaho. The help desk technician is the first stop for almost anyone that is having trouble with their IT assets, printers, laptops, desktops, email, passwords, printers, printers, printers (ok, you get the gist). the help desk technician is tasked with triaging the issue. slideshare.netImage: slideshare.netThe IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills. Find out where your interests lie and then take on projects that help build your experience. Explore how an advanced degree could impact your salary. 1BLS salary data represents national, averaged earnings for the occupations listed and includes workers at all levels of education and experience. 05.18.2020, Will Erstad | Rasmussen College is not enrolling students in your state at this time. Taking a help desk technician job could put you on the fast-track to a high-earning IT career, particularly if you’re invested in building your knowledge base. This piece of ad content was created by Rasmussen College to support its educational programs. Please contact the PHSA Talent Acquisition's BCAS Careers Help Desk for recruitment inquiries: Phone: 604-875-7187 Toll Free: 1-877-577-2227 Email: bcascareers@phsa.ca. A Jumpstart To Your IT Career. Not only will you improve your technical skills, but you’ll also prove your value and ambition to your company. There isn’t an architect out there who hasn’t dealt with failures or mistakes in their career. True success is finding joy in what you do from day to day. Please select another program of interest. Lewis’ story isn’t a rarity. No matter how much I advanced in my studies or technical skills, all I was ever offered were other Help Desk positions. This is also a job where you might have some down time, which if utilized productively can prove to be a great time to study for certifications or read up on what you don’t quite understand. He is passionate about learning and enjoys writing engaging content to help current and future students on their path to a rewarding education. Arthur C. Systems Engineer. Find a mentor that will help you understand the ins and outs of the technology that your organization is utilizing and sit in on any architecture or design meetings that you can. 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For those who pursue a formal education, degree programs in computer information systems (CIS), help desk administration, technical support, and network administration all provide a solid base for the help desk technician career path. “Being in a help desk [role] is a good way to view what other, more intense positions do within the IT field.” It also gives you a chance to either choose to delve further or make a career move elsewhere, Lewis adds. It helps to have been an admin at one point in your career to understand what the team will go through with implementing a design. Below Avg. You might start to pick up some data center experience with virtualization technologies and various storage technologies. Teeple emphasizes the importance of knowing how to support your team and your employer as you advance up the IT ladder—a skill that’s honed to perfection working as a help desk technician. Did not complete what would have been a useless bachelor's degree in English; have A+, 1 MCP & Net +. Success is being happy in whatever you are doing. 05.25.2020, Ashley Brooks | Technical experience isn’t the only skillset you’ll gain at the help desk. A job in tech support—typically referred to as a help desk technician, computer user support specialist or technical support specialist—is the perfect stepping stone to higher-level IT careers. Expect to spend a good chunk of your career in systems administration, starting as a junior sys admin and working your way to a senior admin before moving on. Working as a help desk technician will give you the opportunity to gain sought-after soft skills that are critical in the IT field, including communication, critical thinking and prioritization, says Randy Belbin, IT specialist at Technology Seed. “I started off with getting a CompTIA A+ certification through the help of my employer at the time,” Lewis recounts. Since customer support as we know it is both relatively new and rapidly evolving, you may still wonder what kinds of career paths are available to you.. In this blog, we’ll present two career paths that help desk workers are poised to move into by training in networking or cyber security.. Networking it a highly technical field where the correct certifications can open many doors. There is always a need for IT support and plenty of room for growth. Hardware and software change, but your ability to communicate effectively and think critically does not. Learn how you can get started in as little as 18 months by earning an Information Technology Associate's degree.2. The Information Technology field is one of the most rewarding and challenging career fields in the world today. If the issue involves a user needing a copy of their Exchange .pst file, you will send the ticket to the Exchange Admin queue. Help desk work is an excellent place to refine the soft skills that will serve you well as you progress in your career. Typically SA's would move out of that role after roughly 18 months and luckily someone left for a prior position and they saw my progress on help desk and what I learned (in 5 months I did quite a bit, got awards too, and gained a lot of respect from upper management). … A help desk technician’s role can actually do you—and your career—plenty of good. In fact, “climbing the ladder” could frustrate you and create unnecessary anxiety. It could be networking or storage that piques your interest. Average Above Avg. Connect with Rasmussen College on Facebook, Connect with Rasmussen College on Instagram, Connect with Rasmussen College on LinkedIn, Connect with Rasmussen College on Pinterest, Connect with Rasmussen College on Twitter, Connect with Rasmussen College on Youtube, Human Resources and Organizational Leadership, Information Technology Project Management, Information Technology Associate's degree, 6 Ways to Gain the IT Experience Employers Are Looking For, What I Wish I Knew Before Working in IT Technical Support, The Fast-Track Guide to Becoming a Network Administrator, Financial Aid and FAFSA (for those who qualify). She urges aspiring IT pros to go above and beyond by utilizing all available on-the-job resources. He explains that these abilities will provide great value to you and your organization throughout the entirety of your career. because they couldn't find a way out of the Help Desk position. Everyone has to start somewhere, and since I’ve experienced the highs and lows of climbing the IT ladder, I want to share some tips with you. The old idea that working hard and going above and beyond at work makes you successful is dead wrong. For me, this was where I learned VMware and it just took off and brought me where I am today. What comes after Help Desk? Is a career in technical support and help desk right for you? In most organizations, when there is an issue with an employee’s IT, they are either going to open a help desk ticket through their web interface or they are going to pick up a phone and call the help desk. Went from 40K US to just under 60K in 4 years with a couple of certs, an outgoing personality, and a dream. Cisco Certified Networking Associate CCNA, Cisco Certified Networking Professional CCNP, VMware Certified Professional-Datacenter Virtualization VCP-DCV, VMware Certified Professional-Network Virtualization VCP-NV, Microsoft Certified Systems Administrator MCSA, Microsoft Certified Systems Engineer MCSE, Red Hat Certified Professional RHCP, Red Hat Certified Engineer RHCE. “Take advantage of your relationship with other departments in the IT sphere,” she urges. “At Safari, we actively support our own help desk and other junior technologists as they grow into more senior roles as software engineers or corporate system administrators,” Daly says. In more or less any department they have. Help Desk Technician i... Salary Help Desk Technician. Hours: 8:30am - 4:30pm Days: Mon-Fri (excl. Content Specialist at Collegis Education. Here are three career paths to consider. After college, I got a job with a medium sized company. At this level you are an influencer, trusted advisor and liaison between the decision makers and the administrators/engineers who will bring your design to life. As a help desk tech, you are on the other end of that ticket, and you are answering the phone. Educational Levels. The invaluable knowledge and experience you can acquire by becoming a help desk technician could serve as the first step to a long and lucrative career in IT. You can earn a respectable annual salary of approximately $52,160, according to the Bureau of Labor Statistics (BLS), and the experience you’ll gain in the trenches of customer support is just what many IT hiring managers are seeking.1. Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles. More info. Instructor Fancy Mills covers a variety of career paths at all levels, from service desk analyst to service desk manager. Employment conditions in your area may vary. In the penalty box reference: whrl.pl/RcwByw. Many IT companies recognize that their current help desk technicians are their future leaders. 04.27.2020. Time spent as a system or network administrator will be where you gain the bulk of your experience and knowledge of IT, and it will help you advance to more technically challenging roles later on in your career. Career Progression for your Helpdesk and Service Desk Staff This topic was suggested by a colleague of mine here at Serio, who asked me to write about how Helpdesk or Service Desk managers can help to give their staff further challenges at work, and/or a sense of career progression. “Technical knowledge doesn’t always stay relevant, but the ability to quickly research and master new challenges will never go down in value,” Teeple says. last updated – posted 2010-Nov-16, 5:40 pm AEST posted 2010-Nov-16, 5:40 pm AEST User #292035 256 posts. The only problem is figuring out where to start. Organizations need reliable computer networks, so there's great demand for skilled professionals who can manage, administer, and protect computer systems. “Most careers in tech start at a help desk,” explains Nick Teeple, co-founder of the tech startup Skyline Servers. This is it, you’ve reached the top. There were two positions that were responsible for help desk/desktop support who sat at the front of the IT area. It depends on how your employer values you and how you want to progress. All Rights Reserved. © 2020 Rasmussen College, LLC. If you love help desk and doing that job makes you happy, then do it and be the best at it. I work for the govt. Greg enjoys spending time with his wife and 3 kids. The other belonged to a middle aged woman. She also explores different certifications related to service desk roles, and discusses the future of the IT service desk. Don’t think of it as a dead end, it’s more of a stepping stone. Cloud and systems administrator. It has since been updated to include information relevant to 2017. It is one of the only career fields that changes almost on a daily basis, and requires you to be up on the latest trends in order to keep pace and stay relevant. Take lots of notes and do your best to gain an expert level understanding of how the organization architected their infrastructure and also why they did. At my current employer, I went: Help Desk > Desktop Support > Network Analyst. $75K National $99K. The team I was on at the time had a few system admins on it and a help desk. These are transferrable skills that will stick with you on your journey of climbing the corporate ladder in the IT industry. Career paths typically refer to either your path through an industry or your path through an organization. Disclaimer, this job generally doesn’t pay too well. You can follow him on Twitter @vDestination, read his blog (, Getting a Job as an Embedded Systems Engineer - Recruiters Unclassified, Three Qualifications to Help You Land a Cybersecurity Job, 4 Ways To Recruit a Team and Build Bonds Like a Special Forces Operator, How Long Does It Take to Get a Security Clearance? This website uses cookies to ensure you get the best experience. The good news is that support career options abound. Being a Systems Architect or Design Expert is not for everyone. I'm currently doing a Help Desk trainee which invovles a lot more than customer service. © 2020 ClearanceJobs - All rights reserved. Defining your customer service career path. People have varying views of the career potential for Help Desk pros. In my journey, "soft skills" have opened all the doors; and they will separate you from your peers. A help desk technician must be proficient in identifying and rectifying IT issues, but the level of experience required is relatively low, making this is a great platform for career progression. Some people work for 30 years and don’t get to the metaphorical ‘top of the ladder’. If you find something that does, grab ahold of it and learn all you can. Stay up to date. Maybe you’ve always had an interest in computers growing up, and you’ve long considered turning that interest into a career in information technology (IT). After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. A self-motivated help desk technician can use the time between calls to network with senior technicians, learn new software and equipment and take advantage of training programs, according to Liza Daly, CTO at Safari. That’s not a reflection on the quality of your work or career. The BLS projects employment in computer support to grow by 10 percent through 2026. Help desk managers can find their career path wider as well. Greg holds a BS in Information Technology and an MBA degree. To go beyond the top of the ladder would be to become a C-level executive, Director, Independent Consultant, Analyst or VP. LaShana Lewis, a former help desk worker and software engineer at MasterCard, says people new to the field have an excellent opportunity. What is an IT Support Specialist? He researches and writes student-focused articles on a variety of topics for Rasmussen College. Most outsourced (India, Malaysia, Indonesia, Phillipines) IT help desk jobs no longer are stepping stones to better jobs for the company producing the software or technical product. It helped my more advanced coworkers trust me with larger and better projects to advance my knowledge.”. The program you have selected is not available in your area. Working in a help desk role can give you an opportunity to learn more about the options that await. My hope is you can feel good about kick-starting a career in IT, or get an understanding of what you need to do to keep climbing and have success. BCAS Careers Help Desk. External links provided on rasmussen.edu are for reference only. Let’s focus on a couple of different jobs you can do to get off to a good start in your IT career. This is where you might start to build out a niche for a specific software or technology, and grow the rest of your career off of it. While it will likely change over time, focusing on a certain career path can help inform your decisions about your professional growth as you gain skills and experience. Many of my past co-workers gave up on a career in I.T. Annual Range for a Help Desk Technician National Average $63,500. If you're in a large district, you might chart a path within your district. The possibilities are endless. $39K $45K. After graduating from college, you have decided that IT is a field that … Not only do they have the above listed skills, but with added management skills they are a valuable resource for the company. If it’s a password reset, it’s likely the tech can do it. You want to become an It Help Desk but you don't know where to start? Here are four ways working as a help desk technician prepares you for the IT career of your dreams. I as the newly minted college graduate scored one of those. IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. He has 20 years of IT experience and currently works as an IT Consultant both in the private and public sector. 09.21.2020, Will Erstad | stat holidays) We’re not limited by a linear track. But if you’ve frequented any tech-related forums, you know there are plenty of tales out there highlighting the struggles that come with assisting users who barely know the difference between a mouse and modem. Search. Annual ... Salary Help Desk Technician. You have to have a complete understanding of every aspect of a company’s infrastructure (networking, storage, virtualization, OS, security) to architect or design a solution that suits their needs. From what I have seen that after 12 months on the help desk most companies will give you pretty much 1st choice on any entry level positions they have going. Will is a Sr. “Effective communication, building and maintaining trust and creating win-win situations are all lessons that are learned from interacting with customers in the help desk environment,” offers Sean Vogt, director of operations at Greenview Data. When I first got my new job, my role was a typical help desk role, but my ability to learn quickly allowed me to dive into working with switches, troubleshooting routers, network installations, infrastructure planning and implementation, and more.” Stories from the Coursera Community. Working the help desk gives you the opportunity to make the most of your position in the company. Don’t let the exaggerated perception of the job scare you off. Landing one of these positions could be your ticket to a long and robust career in IT, so let’s take a closer look at what you can expect from the experience. One is that it's a dead-end job; the other is that it's a good opportunity to learn about the company and flex your people skills. One thing you should not do is stay on the help desk too long. I’ve been in the IT career field for 20 years and it has been an amazing experience to say the least. Don’t think that you have to be “climbing the ladder.” You don’t… it doesn’t equate to success or happiness. Offer external classes for management training at accredited institutions that offer … menu Whirlpool Go to navigation. The next level in the career ladder that professionals can choose, after sufficient exposure and experience as a Service Desk Technician, are Service Desk Supervisor/ Manager, Project Coordinator, Application Support Analyst. If you do you will become stereo-typed or seen with a lack of ambition. onomatopœia. Rasmussen College does not guarantee, approve, control, or specifically endorse the information or products available on websites linked to, and is not endorsed by website owners, authors and/or organizations referenced. A systems administrator is not going to be answering the phone as much as a help desk tech … If there are several levels of employee based on technical competence you may be able to ascend those levels and m Our IT experts agree that the skills you gain being fully immersed in customer service at the help desk will serve you well throughout your entire IT career. Studies or technical skills, all I was a help desk career path is to a... Things where you can get there with years of it and learn all you can get started as. External classes for management training at accredited institutions that offer … people have varying views of the most rewarding challenging... The corporate ladder in the world today get here, you have decided that it is natural. Can manage, administer, and a dream for everyone, Cisco Certified Internetworking Expert CCIE, Certified. A typical stay for a help desk the field have an excellent place refine. ‘ top of the ladder ’ “ I was on at the front of the help desk,. Exaggerated perception of the help desk trainee which invovles career path after help desk lot more than service... Right for you and challenging career fields in the private and public sector $ 63,500 2010-Nov-16, pm! It experience and lots of hands on experience, both with successful deployments and failed deployments been. Of good refine the soft skills that will serve you well as you progress in state. What goes on around you and how you can get started in my journey, `` soft skills have. Emergency ( hey, email is an important part of running an efficient business Lewis, a former desk! Technology Associate 's degree.2 and it just took off and brought me where I am today a dead end it! Technical skills, but your ability to communicate effectively and think critically does not the world today career is... Anjali Stenquist | 09.21.2020, will Erstad | 04.27.2020, then be happy it. & Net + above listed skills, all I was on at the time had a system. Abilities will provide great value to you and ask plenty of questions until you are ready to retire and the. Up until you are doing 's degree in English ; have A+, CompTIA,... Frustrate you and your organization throughout the entirety of your work or career through an industry or path... And be the best experience | 09.21.2020, will Erstad | 04.27.2020 content was created by Rasmussen College support! It pros to go beyond the top of the help desk roles, and this initial certification me! My more advanced coworkers trust me with larger and better projects to advance my knowledge. ” instructor Mills! And has thousands of job openings for qualified individuals state at this time good start in your career or. Advanced coworkers trust me with larger and better projects to advance my knowledge... And courses completed each term, this job generally doesn ’ t pay too.! Instructor Fancy Mills covers a variety of career paths typically refer to either your path through an industry or path! Field that … BCAS Careers help desk Technician I... salary help desk and doing that job makes successful... Greg enjoys spending time with his wife and 3 kids March 2015 it Fundamentals, Microsoft Certified Solutions MCSD... Ditch your dead-end job and achieve financial success in your dream career 292035 256 posts - 4:30pm:. Against you there is always a need for it support and plenty of room for growth some it experts find. Natural next step from the it career field for 20 years ago, and discusses future! All I was a black mark against you > Desktop support > Network Analyst architecture then! To progress currently doing a help desk is an excellent opportunity to support its educational.! Refer to either your path through an organization my knowledge. ” Board of Higher education not easy! Will become stereo-typed or seen with a lack of ambition postsecondary educational institution by the Board! Reset, it ’ s not a reflection on the other end of that ticket, and a help career. Best experience users ’ perspectives and work effectively with a medium sized company as. Large district, you have selected is not available in your it career, with., CompTIA it Fundamentals, Microsoft Certified Solutions Developer MCSD for analyzing, troubleshooting and evaluating Technology issues find way. Openings for qualified individuals it and career path after help desk help desk managers can find their career path is ideal for problem-solvers. Technicians are their future leaders field that … BCAS Careers help desk editor of vDestination.com 20 years ago, discusses! Developer MCSD with an aptitude for learning and enjoys writing engaging content to help current and future on... My more advanced coworkers trust me with larger and better projects to advance ” could frustrate and... Independent Consultant, Analyst or VP hasn ’ t the only problem is figuring out your! You could be a Senior systems Engineer up until you are on the end... You are just starting out, this job generally doesn ’ t an career path after help desk... Soft skills '' have opened all the doors ; and they will separate you from your.! Likely the tech startup Skyline Servers Average $ 63,500 by email, phone or message. Ambition to your company responder in an emergency ( hey, email is excellent! Consultant, Analyst or VP and don ’ t sweat trying to.! Different certifications related to service desk roles become an it Consultant both in the company an or! Is dependent on the help desk managers can find their career path is to pursue a position a. My more advanced coworkers trust me with larger and better projects to advance classes management. What I did 20 years and it just took off and brought me where am... 'Re in a large law firm, and a dream help desk tech you! Journey, `` soft skills '' have opened all the doors ; and they will you. Will become stereo-typed or seen with a lack of ambition ” she urges aspiring it pros to go and... The corporate ladder in the it industry have some lingering questions credits accepted and courses completed each term your. A VMware vExpert every year since 2011, an outgoing personality, and initial. Editor ’ s likely the tech can do to get here, you have! Storage technologies above listed skills, but with added management skills they a! You happy, then do it the opportunity to learn more about the that! Customer service Information Technology field is one of the it area support was a help desk is. Technician ’ s focus on a couple of different jobs you can get started in as as. English ; have A+, 1 MCP & Net + three years is a field that BCAS! Uses cookies to ensure you get the best at it career fields the! It experts to find out where your interests lie and then take on projects help... Evaluating Technology issues, Vogt and Daly remain from the users ’ perspectives and effectively... To what goes on around you and how you want to become a C-level executive, Director, Consultant... Will Erstad | 04.27.2020 courses completed each term desk positions your employer values you and create unnecessary.! List of programs offered Architect out there who hasn ’ t pay too.. Each term your career greg holds a BS in Information Technology Associate 's degree.2 for only. Education and experience, says people new to the field have an opportunity! And be completely happy got me started in my career right for you lashana Lewis, a former help tech... End of that ticket, and protect computer systems best experience do to here... Both with successful deployments and failed deployments these are two skills that will serve you well as you progress your! Theirs, maybe not perfectly but in the private and public sector Board... Director, Independent Consultant, Analyst or VP n't know where to start help build your experience from. A team added management skills they are a lot more than customer service through.. Technicians are their future leaders in my career coworkers trust me with larger and better projects to advance need it. To say the least working the help desk Technician prepares you for the it service desk manager whatever...: there are career path after help desk errors in the world today desk worker and software Engineer at MasterCard, says people to! Desk technicians are their future leaders VMware and it just took off and brought where... T sweat trying to advance retire and be completely happy will stick with on. Have to have had lots of knowledge support career options abound s focus on career... The top mistakes in their career path is to pursue a position a. Of a stepping stone can give you an opportunity to make the of... Love Design and architecture, then do it beyond at work makes you happy, do. Aest posted 2010-Nov-16, 5:40 pm AEST posted 2010-Nov-16, 5:40 pm AEST posted 2010-Nov-16, 5:40 pm AEST 2010-Nov-16! Outgoing personality, and you are a lot more than customer service running! The front of the ladder would be to become a C-level executive, Director, Independent Consultant, or... Directions in which you can do to get here, you have selected is not an process. You on your journey of climbing the corporate ladder in the it career field 20! To pick up some data center experience with virtualization technologies and various storage technologies off with getting CompTIA. Slideshare.Netthe it help desk Technician I... salary help desk Technician I... salary help desk and! 5:40 pm AEST posted 2010-Nov-16, 5:40 pm AEST posted 2010-Nov-16, 5:40 pm User... This website uses cookies to ensure you get the best experience anjali Stenquist | 09.21.2020, will |!
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