It is impossible to get in touch with anyone at this company to discuss anything order related, yet I constantly get emails for their sales promos saying to call or email. The keyboard would not power on. WOULD NOT RECOMMEND TO ANYONE. I received shipping status emails that shipping had been delayed, which I appreciated. Find the best companies in Music stores category: Guitar Center and Musicians Friend, Guitar Center vs Sam Ash, Musicians 107 Musician's Friend reviews. Spoke with guy at GC and he was reluctant to give deal but finally did. Reviews from Musicians Friend employees about Musicians Friend culture, salaries, benefits, work-life balance, management, job security, and more. Your experience can help others make better choices. They've always beat everyone else on price. Next time will order a guitar case from Amazon Prime. Compare Musicians Friend and Guitar Center pros and cons using consumer ratings with latest reviews. I placed an order for a new iRig keyboard with Guitar Center on Nov 15. Now I'm looking at a Gibson J-45. Musician’s Friend is a destination for musical instruments, exclusive content, and helpful information on how to get the sound you’re after. My husband has spent well over $30k with GC over the years. I called IKM. No way this item was new. I called to check why and they don't carry the set I ordered. They billed my credit card immediately, no problem with that, but never fulfilled the order. I'm shipping the item back today. I sent complain in and still have not heard anything back from after the person holler at me about a snare drum. Musician’s Friend Stupid Deal of The Day | Shop now These deals change daily, hence the name, but because they’re so short-lived you can often find hevaily discounted products here. To find more information about reviews and trust on Sitejabber.com please visit. The one I brought back. Worst company ever! Musicians Friend Reviews. A manager contacted me to explain they had started fulfilling orders from other retailers who won't accept my Rewards. Woke up the next morning money out of my account and a cancellation notice. 108 Musician's Friend reviews. Sadly that is no longer the case, I suppose all good things come to an end. Recorded voice, after a gazillion voice prompts, says “we’re closed.” Haven’t charged my bank account yet, but no way to cancel order online. I read Guitar Center was near bankruptcy. I must say, with absolute certainty, I will NEVER shop with this company for any music purchases again, their policies are ridiculous and given the current situation we're all in, I think they take advantage of people by not properly taking care of their customers, I don't think having the expectation of a quality product is too much to ask, especially when being bought brand new. I called, chatted with a rep, and was advised to maybe look at other instruments.So I did. Learn how to stay safe during COVID-19 in our new guide: First it said in stock ready to ship ( lie) ALL ICAN SAY IS THEY HAVE THE WORST, They will lose a customer over $9. On one item, they overcharged me by 100$. They did ship the wrong guitar recently, but gave me a heavy discount to "right" their mistake and even gave me one-day shipping for the replacement guitar. TERRIBLE COMPANY WITH VERY SHADY BUSINESS PRACTICES! Do yourself a favor and purchase your products elsewhere. "New in Box" turned out to be a demo shipped direct from a Maryland GC store.I called customer service — again, no issues there — to arrange a replacement, and was told — by the customer service rep, no less — I'd almost certainly get another out of box guitar. If we did our jobs so ineptly, people die. I will updated in about a week after which I should have received my refund. With more than 130,000 products, a quarte... r-million gear reviews written by fellow musicians, and a staff of seasoned, knowledgeable gearheads, we're here to … He could see my original order and we transacted the same order at same price. A free inside look at company reviews and salaries posted anonymously by employees. A free inside look at company reviews and salaries posted anonymously by employees. They said that they first ship by UPS and then USPS takes over. Musicians Friend is a joke anymore. It was literally out of nowhere. STAY AWAY. The thing is, even though:• the J-15 cutaway is out of production, • there aren't any in the warehouse, • and I bought the last one available at that time, they've got it on their site at full price: $1,899. I'm looking to purchase a violin for my daughter for her first year in the school orchestra. Thumbs up! Beware of their "bait and switch" Stupid Deal of the Day. No Fender box, no tags, no warranty card or papers at all. Orders ship promptly and free of charge. The overall rating of the company is 1.9 and consumers are mostly dissatisfied. The other time was a Boss guitar pedal. I have been waiting on a violin for my 9 y. O daughter for 30 days. Musician's Friend ranks 26th among Instrument sites. I called MF and spoke with a gear advisor. I thought coustomer was always right but that's not true. Save yourself from the stress and aggravation go to Sweetwater. Trying to get a hold of someone to change my order... no one answers the phone... and no customer service e-mail address either. I tried to buy a $699 keyboard using $260 worth of Rewards points (talk about loyalty) and MF refused to sell the item to me. You’ll have to be quick off the mark with any Musician’s Friend Stupid … No more for me! Never again. If you're wondering whether Musician's Friend Platinum Card is the right card for you, read on. Musician"s Friend Inc has collected 3 reviews with an average score of 3.67. Their phone menu gives you the option for customer service, which I choose. They've started charging ungodly shipping on some items!! If you find a good agent, make sure to get their info and always use them. Problem is... shipping it back to MF would've cost me over $60! Rarely is an item not in stock. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. My receipt was emailed and shows price of item at 205$. It tends to do that a lot. Cons Everything. Great job guys. I can't understand all the lousy reviews because they've always been a positive experience for me. Unlike others here, I had no issues with customer service — they were actually pretty cool — and the guitar shipped in good time. Even though it clearly says they should have a 45 day NO Hassle return, they made excuses that "Suzuki likes to repair their own stuff", and that is a mistake you should not make. © 2020 Trustpilot, Inc. All rights reserved. Not anymore. Not sure what has happened to this company. 56 reviews from Musician's Friend employees about Musician's Friend culture, salaries, benefits, work-life balance, management, job security, and more. Look at all the negative reviews this company has with the BBB; don't be fooled by them my friends. Will not get another penny from us! Try Sweetwater, or Zzounds. Then today, another email canceling my order. Tip for consumers: Call around to try and get the best price you can. Being totally unaware that GC now owns Musician's Friend I found the same item on MF and ordered it. Thanks :) i see that they have keyboards too. I included a letter stating that the item was being returned exactly as I received it, that I didn't believe that it was new and that if I did not receive a full refund I would contact the BBB and my attorney. I can't understand all the lousy reviews because they've always been a positive experience for me. If y'all read this I hope and someone calls me thanks have a nice thank you. In total fairness, it looks new, but I have not actually tried it out yet. Bought the limited edition Epiphone white dove, for my little sister for Christmas. I received the item yesterday. I called their major competitor and bought a Martin 000-18. As of this writing, I still have not received my order. A buyer needs to beyou do But my available credit was minus the 738.00 on the order i cancelled so i called mf and they are telling me it will take up to 6 months to credit back my card never ever again will i orderfrom them i now have a guitar center cc. Buy from your local shop instead. $9. Mind you, this item is listed as "In-stock and Ready to Ship" on their website, and the system let me apply my Reward points when ordering. They didn't have the guitar in their warehouse so it was shipped from guitar center. Maybe my browser is out of date or something. I seriously wonder if they're selling used stuff as new. However, I never received my order and they made no attempt to send it. Rarely is an item not in stock. RUN from doing business with MF! You guys absolutely suck! BestOnlineCoupons.com allows our users to submit real ratings and reviews of the best online stores and Internet services. Thank you! Musicians Friend used to be one of the places to go for New Music gear. They wanted me to return it I explained I would be willing to keep it if they discounted it for the damage, and they said they couldn't because it was on sale at time of purchase, so they took 5 dollars off my order, and told me I could return it and repurchase after the funds were returned to my card, after almost a month of arguing with customer service, and asking for management assistance I was told a return pickup was scheduled and I'd get a replacement guitar.
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