Find the right card for you. Complimentary private transfer from pier to airport. I'm glad you wrote this as nicely as you did, I'm currently on the dawn and ti be honest the suite life was not the dream I thought mostly for what you just said. Others have both, but they are only available to passengers in certain cabin categories (usually concierge- or suite-level accommodations for which you pay an upgraded cruise fare). Another important role that many people like having a butler for is handling all the details for a private party in their suite. This suite includes a large bedroom, luxury bathroom, and separate living and dining room areas. By There is another thread about tipping the Butler good luck with that one. Your daughter's Quinceaera is a special event in life. was busy handling technical details with the registration process. As such, there is no specific guideline on how much you should tip your butler. But, either or both of these individuals do hold the keys to amping up your experience and making you feel like a VIP. Related: 21 tips and tricks to make your cruise go more smoothly. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. This Spa Suite includes all of the features and amenities as the Deluxe Spa Suite with Balcony, however, this suite does not include a separate living room area, making its square footage slightly smaller. Norwegian Cruise Line ncl concierge service ncl concierge service By rwallner, August 16, 2019 in Norwegian Cruise Line Followers rwallner 3 July 3, 2019 Michigan #1 Posted August 16, 2019. Will you find yourself enjoying a Concierge escort to the reserved Suites Only seating in the theater, or will you be trying your luck in the casino? Silversea was the one of the first cruise lines to introduce butlers, and the service is available to guests on all of the line's nine ships. Are drinks packages worth the price? You can book a Concierge-level cabin to unlock access to the ship's concierge team or you can book a suite and get treated to concierge service and an in-cabin butler. 24-hour trained and certified suite butler. So don't have to much expectations. I admittedly didn't read through them all but it's a good starting point at least! Plus, a butler does way more than simply being your personal concierge since they are truely part of your overal vacation experience. Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Norway entices visitors with new places to stay and things to do, Travel agency consortium Ensemble makes several hires, Delta and KLM sue Dutch government over Schiphol flight cuts, Virgin Atlantic joins SkyTeam airline alliance, Norwegian Cruise Line Holdings will reduce marketing spend, The Carnival Miracle will redeploy to Galveston in October 2024, Cunard's new Queen Anne to sail a world cruise in 2025, Examining sub-IC issues from a host agency's point of view, Nayarit has a lot to offer luxury travelers, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Giada De Laurentiis and Oceania Cruises, a delicious combination, Uniworld Boutique River Cruise Collection, Trends in Travel Advisor Loyalty in the Airline Industry, 1 Hotel Hanalei Bay opens on Kauai's North Shore, Viking says January was a record-breaking month, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, Where weed is legal, hotels roll out new marijuana amenities, The party is pumping at Virgin Voyages' beach club. If people keep their expectations down a little things would be better for all. In addition, Norwegian Cruise Line Haven's butlers offer in-suite dining service and evening turndown service for your enjoyment. The last two times I laid, it out what and when I wanted - perfect - no disappointments - it is a great three part system. When you thumb through cruise line brochures, you read a lot of jargon that might not be defined. Available on Pride of America, Norwegian Dawn, Norwegian Spirit, Norwegian Sky and Norwegian Star. The concierge is over the butler, so if you have any issues with the butler, let the concierge know, and most likely will resolve the issue. cleaned and ready - that failing then escorted to the Haven restaurant or other specialty restaurant for lunch. Perhaps you're poolside and decide you'd like to have lunch delivered to the suite, a quick call to your Butler makes that happen. Your concierge is a bit like an agent to you on board ship. It works every time, and I get my soda fix. Makes onboard reservations for everything from meals to child care to shore excursions. There is also a private sauna reserved for guests of The Haven. Celebrating a birthday, anniversary or honeymoon? Each suite guest is assigned a personal butler who will take care of their every need, from drawing their bath for a relaxing soak after a long day, to pressing their tuxedos for dinner or helping them into their formal gowns. Watch the horizon glide by from expansive private balconies. ), http://boards.cruisecritic.com/showthread.php?t=2518748&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2495216&highlight=butler+request, http://boards.cruisecritic.com/showthread.php?t=2395495&highlight=butler+request. Once you're on the ship, your concierge is available to tweak reservations, make new ones and arrange for priority tendering in ports of call. Name of lounge: The Haven Lounge. - you should always consider paying more if they did something special for you that made your cruise more enjoyable. From delivering any special requests, to keeping your cabin stocked with amenities and daily treats, to providing in-suite dining, your butler is there to ensure you are well-cared for during the cruise. Guests booked in a Garden Villa receive six bottles of liquor along with unlimited mixers, garnishes, sodas and bottled still and sparkling waters. During this time he will be listening for cues as to what type of muffins you like in the morning, if you prefer drip coffee or capiccino, and what shows you are hoping to attend while onboard. While this is an absolutely fantastic service, a cruise butler is an active helper vs a passive one waiting for you to ask a question. The star treatment starts before embarkation, where your genie will whisk your luggage away to be waiting in your suite when you arrive. TPG values it at $1,600. Champagne, custom selection of liquor (in the Norwegian Star and Norwegian Dawn), fruit, bottled water and sodas. Luxurious details such as platinum keycard to stateroom. On the Jewel, Jade, Pearl or Gem the private Haven Courtyard features a private pool, hot tub, dining tables, padded loungers surrounding the pool, and a retractable roof. Available on Pride of America, Norwegian Dawn and Norwegian Star. This post contains references to products from one or more of our advertisers. As is the Butler services anywhere from 4 or more staterooms and would be at odds to, escort that volume. Check out each port from your private balcony. I have had two on NCL (Spirit), they can be fantastic. The Haven offers unparalleled accommodations aboard Norwegian Cruise Line vessels, and offers guests private access to exclusive spaces such as The Haven Lounge and The Haven Restaurant (Or, if on a Jewel-class ship, a dedicated speciality restaurant that is used for exclusive breakfast and lunch offerings). I thought our room steward did the cleaning and turning down/making up. From unpacking your suitcase to pouring your champagne our butlers are at your service Our Suites At a glance 3-Bedroom Garden Villa Sleeps up to 7. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. CC Help Jenn Think of it this way. Silversea, a luxury boutique cruise line, trains its butlers in England before deploying them to ships that sail to every continent on the globe. But if you're cruising The Haven, you're in for a special treat. What is being described on this thread is reality. 301 Route 17 N, Suite 1150, Rutherford, NJ 2023 Norwegian Cruise Line Holdings Ltd. 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog, 14-Day Authentic Alaska - Northbound Cruise Tour | Norwegian Cruise Line, 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line, 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line, 11 Reasons to Cruise to Alaska this Summer | NCL Travel Blog, Cruising The Haven & Suites: Perks and Details (Part 2), Cruising The Haven & Suites: Perks and Details (Part 1), Expert Cruise Tips: 3 Specialty Restaurants Not to Miss on Norwegian, 3-Day Bahamas Round-Trip Miami: Great Stirrup Cay & Nassau, 7-Day Mexican Riviera Round-trip Los Angeles: Cabo & Puerto Vallarta, 7-Day Caribbean Round-trip Miami: Great Stirrup Cay & Dominican Republic. Perhaps youll find yourself at one of the lounges enjoying some live music, or maybe you just feel like slipping into your pajamas and enjoying a quiet dinner en suite, delivered by your Butler? Related: Is Disney Cruise Line concierge level worth it? By continuing to browse the site you agree to our use of cookies. Additionally, access to The Haven Sundeck is restricted to guests 16 years and older, offering a private space for adult guests onboard. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Unwind in your own stylish space, featuring a living and dining area and the option of extra bedding to sleep up to four* guests. The Haven offers courtyard attendants who bring cold towels, fresh fruit and poolside refreshments in the suite's private pool area. Guests will need to use their keycards in order to enter The Haven complex. He'll offer you a choice of high-end soaps, shampoos and conditioners when you arrive in your cabin for the first time. So how did you manage to shanghai the Concierge to escort you - maybe Platinum + + + ? A neat chance. Seldom travelers may not get enough value to warrant the cost. One afternoon we arrived back from a long day to find a ham/cheese sandwich waiting for us - we devoured it and after that we went through BLTs, turkey, you-name-it. Compare the cost in points or miles to cash, and see which option is best. Mountains and beaches look so much better from a penthouse view. Your specially trained butler will book your spa appointments, arrange cocktail parties for your group and offer a complete tea service in your stateroom. This is an extra service charge implemented fleetwide (including on the Norwegian Pride of America ship). hoping our third time in april actually results in an escort! Actual amenities vary by ship and category. The Haven offers a 24-hour suite butler who will unpack your suitcase, pour your champagne and make your dining reservations. They also feature two bathrooms, two TVs, a living room with a pullman bed and a large private balcony. Fine linens, feather duvet on stateroom beds, and a pillow menu. Can someone please tell me what it means when you have a Butler/Concierge service for the room you booked? Retired Asst. Thanks to all. Perhaps today it's some sandwiches, or a plate of cheese and crackers and fruits. I only did it that time because he came to see me as he had heard from our steward and wanted to see if we needed anything. 19952023, The Independent Traveler, Inc. Assists with priority access to tenders to shore. The help and assistance of The Haven Courtyard attendant, to take care of all guests needs, such as delivering drinks, fresh fruit, cold towels, etc. We rarely use the phone - we normally talk to them in person or leave a note. Priority when making specialty dining reservations and entertainment onboard. Look for the connecting stateroom icon. Not only will you have access to all the ship has to offer, you'll enjoy the personal service of a concierge and 24-hour butler throughout your entire stay. A line-by-line guide. Have had a couple of fantastic ones who were always around and if they saw us would rush to see if they could assist even when I was handling things myself,and a couple who weren't bothered but seemed to want my tip. Norwegian Cruise Line. When we traveled with the grandchildren, the butler always made sure their favorite snack was in the room. Is Disney Cruise Line concierge level worth it? Case in point: Norwegian Cruise Line offers butler service in The Haven suites. Designed to be a romantic hideaway for guests, this suite includes a round queen-sized bed and floor-to-ceiling windows to capture the passing ocean views. Upstairs is an outdoor sundeck with padded loungers and clamshell seating. By the time you have freshened up, he might have already made reservations for you and just need your confirmation for any details. Plus, your own feed of TPG content. Onboard, you'll find a concierge at The Retreat, the special VIP areas of the ship -- indoor lounge and sun deck -- where only Concierge-level and suite passengers are allowed. There are certain times of the day such as breakfast and early evening when they can be very busy. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/NCL-introduces-concierge-service-for-top-guests. White tablecloth in-suite dining, to be enjoyed in guests staterooms. As each course came out the butler delivered it to the room. Your butler will also remember your preferences and attend to your every need. What is the cheapest month to book a cruise? Guests of The Haven will have the opportunity to experience the following exclusive amenities and services: The Haven aboard Norwegian Cruise Line ships features up to 9 different types of Haven staterooms. I will call him. What they can do though is virtually everything in between. Along with the assistant butler or cabin steward, your cruise butler offers services ranging from prepareing your room, delivering room service, ensuring that your mini-bar is stocked correctly as well as coordinating other details such as dinner reservations, laundry service or even helping to book shore excursions. Dine together as your butler serves a meal from our special Suite menu. Explain your cabin amenities and make sure you know how to use all of its features. Bliss Collection by Norwegian pillow-top mattress on stateroom beds. You'll feel like a VIP -- and you are one! Available to suite guests, the butler will also handle shoe shining, dry cleaning and bring coffee. Did you mention that you love grapes? Luxury bath products in stateroom bathrooms. In addition, Norwegian Cruise Line Haven's butlers offer in-suite dining service and evening turndown service for your enjoyment. NEWS: Since May 2015, the NCL charges US$7,95 for room service dining. Lots of room for everyone. Guests in the Grill-level suites enjoy high-end service, and are assigned personal butlers who do everything from serving champagne on your verandah to helping you put on your cuff links for a formal dinner. and I hope that NCL doesn't do any tinkering with it. Now, lets take a look at what its like to enjoy Butler and Concierge Service onboard Norwegian Cruise Line ships. The thought was that the Butler and Concierge services could assist with making it more enjoyable for them. Passengers in a suite outside The Haven enjoy butler service until 10 p.m. daily. With up to 1,392 sq. Job specializations: Real Estate/Property. Every day you'll enjoy a delivery of specially selected treats, but if there's something you prefer feel free to let your Butler know so they can bring what you enjoy! Much of The Haven has beautiful ocean views throughout for passengers to enjoy. With Europe-trained butlers, there is no request that is to challenging for them to handle. Concierge. The concierge usually has a desk in the ship's reception area or, if specifically for passengers in a certain cabin category, the concierge may have a desk in the library or a special VIP area of the ship. Tomorrow could be a plate of hand-made chocolates or a canap assortment. Related: Are drinks packages worth the price? I had no idea about the pizza. We expected beggars on the streets of the big cities but not on the ship. They also. Meaning if you never use them or call them they aren't being productive. While cabin stewards can often find basic items such as toiletries that you might have left at home or making sure that your ice bucket is always filled, their job is to clean your room and make your bed etc. Fire Chief, September 20, 2017 in Norwegian Cruise Line. Listing for: Simpson Housing LLLP. Oceania Cruises sends its butlers to the Guild of Professional English Butlers. The butler takes care of your needs INSIDE of the room - things like snacks delivered daily, full meals delivered to your suite (by request), taking care of the espresso/coffee machine. We had breakfast in our suite most mornings - sometimes just continental and sometimes ordered from the Haven menu. Butlers will deliver fancy canapes, like foie gras terrine and crab legs, and upgraded turn-down amenities, such as a chocolate box. Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. window.__mirage2 = {petok:"8uv1CywxSYWIQ3ynoSXhsQ6EhyXzybFPn13vQkoDtOE-31536000-0"}; Similarly, they can't make the ships stay in port longer or travel faster to the next destination. What they do: Butler services include packing and unpacking, complimentary dry cleaning, shoeshine and related services, dinner reservations in the ships' specialty restaurants, spa and shore excursion reservations, salon and spa appointments, arranging cocktail parties, providing gourmet snacks (including caviar) at tea time. I would have found that to be unacceptable too. I think I used my night butler more with night room service etc. Log in 1-866-234-73501-855-577-94891-877-288-30371-877-288-30371-877-474-2969 11-Reasons to Cruise to Alaska this Summer | NCL Travel Blog 14-Day Authentic Alaska - Northbound Cruisetour | Norwegian Cruise Line 14-Day Authentic Alaska - Southbound Cruisetour | Deck Plans | Norwegian Cruise Line Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. A, This is a question than I hear many first time cruisers ask but luckily we've never had. While some butler services are more formal and reserved - as you might expect from a traditional English manor house, others try to be more fun and family friendly such as Royal Caribbean's Royal Genie. the grandson had a meltdown and dad went to the room. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Ship and Suite Orientation. Available on: Norwegian Prima, Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. We did tip him as he did his duties as he should but we tipped the room steward a lot more!! 1,382 sq. We asked about 4 times for special treats as we were having visitors. The Haven promises exceptional customer service aboard Norwegian Cruise Line ships, luxurious accommodations, relaxing and exclusive spaces, and premium food options. Related: 11 extra charges on cruise ships that will drive you nuts and what to do about them. On the first day of your cruise, a butler might meet you in the shore-side VIP lounge, recognize you and already know your name. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. They're pretty spectacular! While some folks expect a level of service that is like what they have at home with a butler, personal chef, driver and other staff, for others this is an opportunity to splurge. The butlers on Regent Seven Seas cruises also book your spa appointments and basically take care of all of your needs during your voyage. This butler serves all of The Haven guests, and is more like a suite-wide concierge than a personal in-suite butler. Silversea offers a pillow menu, and your in-suite butler will help you to select the right one for your sleeping comfort. Courtyard attendant in The Haven Courtyard and Sundeck areas to take care of all guest needs. The "Royal Genie" is part butler, part concierge, and is only available to guests booked in a Star Suite on one of the line's 24 ships. It is not uncommon to tip $300, $500, or even more if you are actively using butler services and they are providing extrodinary service. Whatever you decide, your first evening onboard is just the beginning! There are some people who are incredibly demanding and entitled and it would not enter their heads that others might get a lesser service. Norwegian Cruise Line Who Gets It: Passengers staying in The Haven receive 24/7 butler service. you also get free pay per view movies! For example, a concierge may greet you upon arrival to the pier check-in area on embarkation day, make dining reservations on your behalf or arrange for tender tickets when it's time to go ashore. to observe the boarding process and see how smoothly it worked. What is Norwegian Cruise Lines largest ship? All Rights Reserved. Mini-bar and premium coffee machine (capable of making coffee, espresso, and cappuccinos). Guests staying in this type of Haven accommodation additionally receive complimentary access to the NCL Thermal Spa Suite onboard during regular spa hours. Copyright 2023 Northstar Travel Media, LLC. Celebrate your arrival on board with a complimentary bottle of champagne or sparkling wine and let the stress of the real world float away.